FAQs
If you’re not sure that your product will fit, what sizes and options are available, you can find answers to all of those questions, and more, here.
1
What is your main business?
Our company is an integrated factory of industry and trade specializing in the production of underwear, and we focus on providing high-quality underwear OEM service for international famous brands.
2
Who do you design and serve?
We specialize in designing simple, practical and volume underwear orders, especially for brands that require mass production and have cost-effective needs.
3
What are the advantages and limitations of your company?
Our strength is in providing efficient, stable and competitive mass production services. However, since our organizational structure favors simplicity to accommodate mass production, we may be relatively weak in design support for small-lot and highly personalized orders. But we will gradually improve in the future.
4
How is your quality management?
We pay great attention to the quality of our products and have obtained a number of industry-recognized quality management system certificates, such as Grade B of BSCI Certificate, Grade 1 of OEKO-Tex Standard 100, GRS Certificate and GOTS Certificate. These certificates ensure that we meet international standards in human rights protection, environmental protection and product quality.
5
Are you able to provide customized services?
Although our main business is mass production, we do our best to provide customized services for our customers. If you have special needs, we welcome to discuss possible solutions with you.
6
What is your company's production lead time?
Our production cycle depends on the size and complexity of the order, usually we are able to start production within a certain period of time after receiving the order. The specific production cycle can be discussed in detail after receiving your order.
7
What is the situation of your company's production facilities and equipment?
Our company is equipped with state-of-the-art equipment and specialized technicians to ensure that our products meet the highest standards of quality and efficiency. We also regularly maintain and upgrade our facilities to stay on top of the industry.
8
How do you ensure the sustainability of your supply chain?
As a responsible manufacturer, we are committed to transparency and sustainability in our supply chain. We rigorously evaluate our suppliers and select only those partners who adhere to fair trade principles and social responsibility.
9
How do you handle customer feedback and complaints?
We place a high value on customer satisfaction. If a customer has any feedback or complaint, we will respond as soon as possible and seek a solution. Our goal is to ensure that every customer is satisfied and respected.
10
Do you have a sample service?
Yes, we provide sample service. If you are interested in our products, we can provide you with samples so that you can check the quality and confirm the design. Please contact our customer service department for more information.
